Return Policy

Return & Refund Policy

We want you to feel confident ordering from PumPums™. This policy applies to products purchased directly from lovepumpums.com. Products purchased on TikTok Shop, Amazon or any other marketplace or retailer follow that platform's return and refund policy.

30-Day Returns

We accept returns within 30 days of your confirmed delivery date, provided the product is unused, unopened and in its original, undamaged packaging with all seals intact. Approved returns are refunded to your original payment method.

Items That Can't Be Returned

  • Opened or partially used supplements (for health and safety reasons)
  • Items marked "Final Sale" or "Non-Returnable" at the time of purchase
  • Items from promotions that stated no returns
  • Free gifts and complimentary promotional items

How to Start a Return

  1. Email support@lovepumpums.com with the subject "Return Request – Order #[your order number]". Include your full name, order number, the reason for your return, a photo of the front and back label showing the lot/batch number, and a photo of the original shipping label. Incomplete requests can't be processed. We reply within 2–3 business days.
  2. If approved, you'll receive a Return Authorization (RA) number and return instructions. Returns sent without an RA number will be refused and returned to sender at your expense.
  3. Pack the item securely, write your RA number on the outside of the package, and ship it to: PumPums™ Returns, PO Box 132, Garden Grove, CA 92842. We recommend a trackable shipping method; PumPums™ isn't responsible for returns lost in transit to our facility.

Return Shipping

Return shipping for change-of-mind returns is paid by the customer. If your item arrived defective, damaged or incorrect, PumPums™ covers return shipping with a prepaid label or reimbursement once your claim is verified.

Refunds

We inspect returns within 3 business days of arrival and notify you by email. Approved refunds are issued to your original payment method within 7–10 business days of approval, plus your bank's processing time. Refunds are for the amount you actually paid, including any discount or promo pricing. Original shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective or Incorrect Items

Contact support@lovepumpums.com within 30 days of delivery with photos of the product from all angles, the label showing the lot/batch number, the outer packaging, the shipping label, and a short (15–60 second) video of the issue. Once verified, we'll send a replacement or issue a full refund at no cost to you.

Subscription Orders

Subscription orders follow the same policy: unopened, unused items can be returned within 30 days of delivery, and refunds are issued at the subscriber price paid.

Customer Care

Email support@lovepumpums.com — Monday to Friday, 9 AM–7 PM Pacific Time (closed Saturday and Sunday). We reply within 1–2 business days. More answers are in our FAQs.