Return Policy
Happiness Guarantee
PumPums™ was built by people who understand your pain — literally. We started this brand because we were tired of being told to "just take Advil" and we knew there had to be a better way. It is important to us that our customers feel supported and heard. We always want you to feel safe ordering from us knowing that we care about your well-being.
We trust that you will love our products and invite you to try any of our products for up to 90 days. If you are not satisfied in any way, contact us and we will exchange it for another product or provide you with a store credit to try another one of our products at a later time.
This policy applies only to products purchased directly from lovepumpums.com. If you purchased directly from another retailer such as Amazon, or any other marketplace or store, please refer to their return/refund policy.
Products received more than 90 days ago are no longer eligible for store credit, but we welcome your feedback. We are always working to provide more selection so that everyone can find a product that meets their needs. Additional information on our Happiness Guarantee can be found in FAQs.
Please see PumPums™ Customer Care Hours of Operation:
- Monday – Friday: 9am – 7pm PST
- Saturday & Sunday: Closed
Email us at support@lovepumpums.com
